Shipping Policy
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Important Notice Regarding Christmas and New Year Orders
Order Processing and Delivery Delays:
Due to the heightened demand during the festive season, please be advised that both production and shipping times will experience delays. The standard processing time is extended to 2-7 days. Orders placed after December 12, 2024, may face challenges in reaching their destination before Christmas. While some locations near Detroit, Michigan, may experience earlier deliveries, we cannot guarantee this. The delivery timeframe, ranging from 5 to 12 business days, depends on the carrier, predominantly UPS and USPS, and your specific location. Notably, our warehouse is situated in Detroit, Michigan
Express-Delivery Option:
For orders placed from December 12, 2024, onwards, if you wish to ensure your package arrives before Christmas, please select the “Express-Delivery” option. It is essential to note that orders placed after December 19, 2024, will not be delivered before Christmas, even with the Express-Delivery option.
Holiday Closure Information:
Our offices will be closed for the Christmas holiday from December 24 to December 27, and for the New Year holiday from December 30, 2024, to January 2, 2025. During this period, our system will continue to accept and process orders automatically. If you choose to place an order during this time, kindly ensure the accuracy of your address and t-shirt size. Regrettably, we are unable to accommodate order cancellations during the holiday closure. We appreciate your understanding and wish you a joyful holiday season.
PROCESSING TIME
It can take up to 2 days to prepare products before your package can be shipped. If your order has not yet been shipped, it means your packages are being prepared. However, if there are any unusual circumstances, we will notify you via email.
Once your order has been shipped, we will send you an email with a tracking number so you can track its progress.
DELIVERY TIME
The following delivery time is estimated (please keep in mind that the arrival time during peak season will be delayed):
| Country/Region | Shipping Fee 1st item | Additional items | Delivery Time |
| USA | $5 | + $2 | 3-8 days |
- At the moment, we are unable to ship to US military bases. We apologize in advance for any inconvenience this may cause.
- We do not support shipping to multiple addresses in the same order.
TAX
We do not collect tax on any orders.
SHIPPING DELAYS
- If your package takes more than 30 days to arrive, we will refund the entire amount of your order.
- If your package does not arrive on time, please submit an inquiry and we will respond within 12 hours. Thank you for your patience and support.
- If the shipping tracking code status is complete but you have not received your order, first please check around your house as it may be hidden somewhere. If it is still not helping you, please contact the shipping company we included in the status shipping email notification. If this still does not resolve the issue, please contact the support team at [email protected].
(*) NOTICE:
We are NOT LIABLE if a package is unable to be delivered due to missing, incomplete, or incorrect destination information.
When checking out, please enter the correct shipping information. If you discover an error, please contact us as soon as possible at [email protected]. However, because email has a 48-hour wait list, if your order has left our warehouse within 48 hours, it is out of our control.
KitHomega.com is not liable for any destination region tax or duty charges that may be incurred. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination region.
Under any circumstances, the KitHomega.com is NOT responsible for any duties, taxes, or customs fees if the order arrives in your region, and if
- The customer refuses to accept the package.
- A number of attempts are made in the region of destination to deliver the package.
KitHomega.com reserves the right to cancel the package(s) and is not obligated to provide a refund.